We are committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, or by other means you can be assured that it will only be used in accordance with this privacy statement and GDPR.
Unless we are negligent in exercising our responsibilities then we shall not be held liable for unauthorized access to information supplied by you. We may occasionally change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Website Users’ Information
We do not collect any unique information about you via our website – such as your name, email address, contact details, etc – except when you specifically provide it – i.e. via newsletter subscription, creating user accounts, contact forms, email contact, etc.
We do collect and hold data when you create an account, register to receive our email newsletter, or submit other online sign-up forms on our website or contact us via email. In addition to holding your details for internal record keeping and customer communications, with your explicit permission we may send you news, content and business information we think relevant to you, namely:
By submitting personal details to us via our website you are consenting to the use of those details for the purpose of identifying you as a unique user. Your details are securely stored on our CRM System, email database and with our external email management provider.
We will not use the information about you submitted via our website for any other purpose if you have not indicated that you are happy for us to do so. We will not pass your contact details to any third party for any use.
Our Clients’, Business Contacts’ & Suppliers’ Data
Our policy is to ask for or collect and store only the business and personal data necessary for conducting business purposes and for relevant record keeping. We ask our clients, contacts and suppliers to only share personal data where it is strictly needed for those purposes. Data may include name, position, phone number, email and other general contact details. In addition, we may collect and store similar data from legitimate emails and business inquiries i.e. sender name, recipient name, date and time, etc. We store and process this data in order to run our business smoothly and efficiently – ie. managing customer relationships, delivery of service, maintaining and using IT systems, administering and managing our website and online services, etc. Unless we are asked not to, we may use client and business contact details to provide information that we think will be of interest about us
and relevant to our services.
The information we hold about you will not be shared with any other entity or organization, without your explicit consent (or if required to do so by law) apart from our service providers who operate elements of our service and process data on our behalf – such as our CRM for email newsletters.
As required by the General Data Protection Regulation (GDPR) we follow strict security procedures in relation to the storage and disclosure of information which you have given to us, to prevent unauthorized access or use of such data.
How Long do we keep your data?
Your booking data is kept on the booking system, for a period of 7 years.
Where customers have opted in for marketing emails, your data will be kept longer. You can unsubscribe from marketing emails at any time by clicking on the ‘unsubscribe’ link at the bottom of each email, or by contacting me.
How to reach our data protection officer
Email us at downtownfltravel@gmail.com
How do we notify you of changes to this policy?
We keep this Policy under regular review. We will also provide notifications of material changes via email or other channels. If you keep using the Services after we notify you, you consent to the updated Privacy Policy.
Downtown FL Travel LLC recognizes that your personal data belongs to you, and we don’t wish to use it in ways that you don’t want us to. Guests with reservations will be automatically subscribed. Visitors without reservations can subscribe on our website. Once subscribed to any marketing emails you can unsubscribe by clicking on the link at the bottom of the email. Marketing emails are only sent occasionally.
In addition, we automatically receive and record information from your computer and browser, including your IP address, software and hardware attributes, and the page you request.
Information Use
Any of the information we collect from you may be used to:
We are the sole owners of the information collected on this site. Your personally identifiable information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than as necessary to fulfill a request and/or transaction, ex. to ship an order.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted 3rd parties such as OwnerRez who assist us in operating our website or conducting our business, so long as the parties agree to keep this information confidential.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.
Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.
Information Protection
We implement a variety of security measures to maintain the safety of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. Only employees who need to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
